Uber Technologies, Inc. announced their first quarterly results as a public company with an operating loss of over $5B in the quarter. Their CEO insists that the business can generate profits in the future, and many investors believe the claim. How they accomplish that is not such good news for us as consumers, of course. The plan is to develop a group of consumers who rely on ride-sharing to such an extent that they dump their cars and public transportation. Then Uber can raise prices for their services on the now-captive audience.
Notwithstanding this week’s stock movement, many investors appear willing to ride out the losses it takes not just for market share but for mind share. Uber is betting that, even at higher prices, many consumers will still find enough value in their digital experience and the convenience over more conventional forms of transportation.
Many InsurTechs have been described as following a similar approach. Matteo Carbone and other InsurTech watchers have commented at length about the losses at nascent InsurTechs, both MGAs and Full-Stack Insurers. Insurance loss ratios among some of the most followed “first-generation” InsurTechs give no indication of producing profits anytime soon. By that metric, they appear to be following the growth-at-all-costs Uber model.
So the question isn’t if the model is being used among InsurTechs, or if it’s succeeding in creating the conditions for growth in visibility and market share for those that are deploying it. The next question is whether this same strategy will work in commercial insurance.
For very simple insurance contracts like small Workers Compensation or BOP policies, it’s easy to see how the model can work. There, investment in a good digital experience and search engine marketing paired with low prices could make an impact for the small and medium-sized business market. It’s tempting to think that model could transfer up-market too — the unit economics are much better, with the lifetime value of a single customer tens or hundreds of times larger than with a renters insurance or auto insurance policy.
Looking more deeply, though, we quickly see issues with an Uber-like model. Simply beating the competitors on price can work in a low-stakes direct-to-consumer environment but not so well in B2B2B. That’s because the market for mid-sized and larger commercial insurance is very efficient, and also because the cost of commercial insurance is often high, so it earns lots of scrutiny every year by policyholders, or at least their brokers. With lots of discriminating eyes on the purchase, price is hardly the only factor – the inherent risk in trying anything new comes quickly to bear.
Most commercial insurance is intermediated by insurance brokers. Brokers are often derided as being of low value but, in fact, they keep prices low and coverage high for their customers. Price your product too low, however, and brokers will tell their customers that you are unlikely to be a reliable claims-payer – perhaps even likely to go out of business before that commitment is put to the test. Try to jack up your prices after “buying” into a market and brokers will move their business back to one of the dozens of incumbents.
The key, at least in our minds at Corvus, is for InsurTechs to respect the market and respect the brokers. Sure, being an InsurTech company demands a great digital experience, but we see that as table stakes. The key to victory for everyone in the chain is to use data in a compelling fashion, both to better underwrite – particularly to better avoid the very bottom end of the risk profile curve – and to bring differentiated value through data analytics and services that are facilitated by a great digital experience.
We recently surveyed some of the group of over 1,000 commercial insurance brokers who use the CrowBar, our digital platform. Aside from the very high net promoter score we received from them, which we were thrilled about, we saw numerous comments along the lines of: “I love your digital experience and ease of use, but frequently you don’t have the lowest prices.” That might be cause for concern if we were not growing our business so quickly – as it is, we feel that if brokers love our products, and continue to write business with us while acknowledging it is not the cheapest in the market, then that is the sweet spot we want to be in.
In short, an Uber strategy is obviously compelling to consumers and, so far, extremely compelling to investors. Can it work for InsurTechs? Maybe for some, but not for all.
We gathered some thoughts from insurance and cybersecurity veterans, from Corvus and elsewhere, and shared where they see trends moving in cyber in 2020.
Mike Karbassi is Vice President and Head of Cyber Underwriting at Corvus. He specializes in Network Security, Privacy Liability, Technology E&O, Media Liability, and Miscellaneous Professional Liability. Karbassi has over a decade of experience in insurance and is a graduate of the Boston University Questrom School of Business.
Gerritt is the Chief Commercial Officer at Corvus. He has over 20 years of sales and marketing experience, primarily focused on technology and data solutions for the financial services industry.
James co-founded Corvus and is the company’s Chief Technology Officer. A 30+ year technology veteran, Jaimie most recently served as CTO of Iora Health and previously co-founded Gazelle.
Mike Lloyd is the Co-Founder and Chief Product Officer of Corvus Insurance. Previously, Mike co-founded Poncho, a personal lines agency InsurTech startup, and was a venture investor at FJ Labs. Mike has an MBA from Harvard Business School and engineering degrees from Virginia Military Institute and MIT.
Phil is the founder and CEO of Corvus. A 30+ year insurance veteran, Phil co-founded broker William Gallagher Associates (acquired by Arthur J Gallagher in 2015) and was an active leader in both the Worldwide Broker Network and Council of Insurance Agents and Brokers. Phil is the Managing Partner of Edmus Ventures where he invests in InsurTech companies including Verifly, Wellthie, Agentero, and Cover Wallet, and serves on the board of Cover Wallet.