How do I view claims information for my clients?
Learn more about the Travelers Cyber Risk Dashboard and how to quickly access claims status information for your clients
Corvus by Travelers provides all brokers with a transparent claims experience through the Travelers Cyber Risk Dashboard. This enables you to view information about your clients' open and closed claims, so that you can quickly check the status of an incident and provide updates to your internal teams or the insured.
In this article you'll find out what information is available on the Cyber Risk Dashboard, how to see info for an individual client, and how to see all open and closed claims for all of your Corvus by Travelers clients.
Note: The lead broker on any account will also receive claims status alerts by email.
Claims information available in the Travelers Cyber Risk Dashboard
- Claim number
- Policy Number
- Status
- First Notice of Loss Date
- Total paid to date
- Matter / incident name
- Description of the incident
- Last updated date
- Breach response status (if applicable)
- Litigation status (if applicable)
- Details on available Post-Breach Consultation with Corvus CISO
How to view claims info for an individual client
Step 1:
Log into the Cyber Risk Dashboard and navigate to the client with a claim or navigate to your personal claims page.
Step 2:
On the client page, scroll down below the policy table. If we have a claim on record for the client, a claim will display in the Claims table.
Step 3:
Click the claim in question to view more detailed information, including how to contact the Travelers claim teams.
How to view claims info for all of your Corvus by Travelers accounts
If you want a quick review of all existing claims (or an easy way to navigate to a client's claim detail page), navigate to your personal claims page:
- From any page in the Cyber Risk Dashboard, open the navigation drop-down menu at the top right by hovering over your own name.
- Click "Claims".
Here you can see all open and closed claims with your Corvus by Travelers clients with high-level information (client name, claim description, number, and date of first notice).
Click any of these claims to open the claims detail page for that client.
FAQ
Yes. Insureds can access the same claims information in their account, ensuring that you and your client are always on the same page about the status of a claim.
We will update claims information as we receive it. The timing will vary from account to account as we work through the incident response and claims handling process in partnership with you and your client.
